# Service Level (SLA) — InkConscious B2B

*Version 1.0 — May 2026 — best effort*

## 1. Target availability

We aim for **24×7** availability except reasonable maintenance.

## 2. Exclusions

No guarantee for Meta, OpenAI, app stores, Stripe, or client connectivity.

## 3. Maintenance

Security updates and deploys may cause brief downtime.

## 4. Support

valerio.zanzarelli@gmail.com — reasonable commercial response times; no minute-level SLA unless a signed enterprise agreement says otherwise.

## 5. Credits

No automatic credits for outages unless agreed in writing.

**Contact:** valerio.zanzarelli@gmail.com